A Bit About Me
I am a third-year Architecture student at Oxford Brookes University, passionate about creating designs that prioritize mental health, inclusivity, and community well-being. My projects are driven by the belief that architecture can transform lives, offering spaces that tell stories and provide comfort and connection.
Alongside my academic work, I serve as the Vice-Captain of the university’s badminton team, where my role is to support the captain and provide advice on key decisions. This experience has honed my leadership, communication, and decision-making skills, all of which contribute to my ability to collaborate effectively in team settings and offer valuable input in group projects.
I am proficient in AutoCAD, SketchUp, and rendering software like Twinmotion, and I offer creative problem-solving, technical expertise, and support throughout project development. I am committed to using these skills to design spaces that make a meaningful impact on communities and help address pressing social issues.
Work Experience
June 2022 - August 2022
Pa Zhou Xin Cun (China) swimming pool
(Lifeguard)
January 2022 - April 2022
MaKeQiaoXI cashmere coat retail
(reseller/online customer service)
October 2020 - November 2021
Bitcoin
(Online Customer Service)
December 2018 - August 2020
Eat Tokyo
(Restaurant Waiter)
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Ensured the safety and well-being of all patrons by monitoring pool areas and enforcing safety protocols.
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Responded quickly and effectively to emergencies, providing first aid and CPR as needed to maintain a safe environment.
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Conducted regular safety checks of equipment and facilities, addressing any potential hazards proactively.
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Maintained clear communication with team members and patrons, demonstrating strong interpersonal and problem-solving skills.
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Gained a high level of responsibility, situational awareness, and the ability to stay calm under pressure in high-stakes situations.
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Provided exceptional customer service through live streaming sessions, assisting customers with product details, promotions, and styling advice for cashmere coats.
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Managed online customer inquiries through live chat and email, ensuring a smooth and engaging shopping experience.
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Supported live-streaming sales events by coordinating product presentations, engaging with viewers, and driving sales conversions.
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Offered personalized recommendations based on customer preferences, showcasing strong communication and product knowledge.
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Assisted in managing inventory, processing orders, and ensuring timely and accurate delivery, further enhancing customer satisfaction.
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Provided timely and effective online support to customers using the company's Bitcoin services, resolving inquiries related to transactions, account issues, and product features.
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Communicated with customers through live chat, email, and social media platforms, ensuring clear, professional, and helpful responses.
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Assisted customers with troubleshooting, guiding them through the use of cryptocurrency tools and services and enhancing user experience.
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Worked collaboratively with the technical team to address complex customer issues and improve overall service quality.
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Gained strong problem-solving, communication, and multitasking skills while working in a fast-paced, ever-evolving industry.
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Provided exceptional customer service in a fast-paced restaurant environment, ensuring a positive dining experience for customers.
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Assisted in managing guest relations, addressing concerns, and offering recommendations, honing strong communication and interpersonal skills.
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Coordinated with kitchen and bar staff to ensure timely and accurate order fulfillment, improving teamwork and organizational skills.
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Gained experience in handling high-pressure situations, multitasking, and maintaining a professional attitude in a busy setting.
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Developed problem-solving skills by quickly resolving customer issues and ensuring overall satisfaction